Dirty Restrooms in Restaurants: How They Impact Your Business
Great tasting, good quality food and a pleasant dining experience is not enough to satisfy customers and encourage repeat visits. Customers desire a complete dining experience including everything from polite and attentive staff and short wait times to spotless dishes and clean restrooms.
For many restaurant owners, the impact of long lines and spotless dishes is known, but it can be surprising to learn that a clean restroom has a direct impact on customer satisfaction and retention.
A patron’s bathroom experience may not seem like it plays an important role in the overall experience but, more than80 percent of consumers would avoid a restaurant with a dirty restroom—not just avoid the restroom, but avoid the restaurant altogether.
Just as the quality of the food and service impacts a restaurant’s reputation, so does the bathroom.
Below, we’ll explain the importance of a clean restroom and 4 major ways it can affect the overall success of your restaurant.
- Builds Trust
- Lowers Customer Complaints
- Increases Customer Satisfaction
- 提升品牌意识
Builds Trust
在一家餐馆，如在所有建筑和设施中，顾客在洗手间的经验将影响他们整个设施的感知清洁，这可以持续到整个用餐体验和长期后。
Customers will often equate the cleanliness of the bathroom with the overall cleanliness of the rest of your facility. And, if your restaurant’s bathroom is dirty, how clean are other areas of the building, like the kitchen?
不洁的洗手间将鼓励游客开发关于厨房的负面形象及其清洁度。
定期清洁和维护包括：
- 在台面上除去水
- decluttering the floor
- 补货手肥皂，纸巾和卫生纸
- 消除灌浆和厕所污渍
Additionally, clean, well-stocked bathrooms show patrons that as a restaurant owner, you care about their well-being and overall experience and that will leave them with a positive lasting impression. Clean restrooms show your company's dedication to the entire dining experience.
Lowers Customer Complaints
投诉可以从卡住的分配器，卫生间停用，脏地板，垃圾箱溢出，令人反感的气味以及各种其他问题中出现。
When your restroom is cleaner, your patrons will have fewer complaints. Reduced complaints means you will spend less time dealing with poor business reviews.
Odorless, clean, and well-maintained restrooms not only prevent customer complaints but increase satisfaction.
Increases Customer Satisfaction
No restaurant owner wants their guests to leave with a negative impression, especially on their restroom’s appearance.
Think about when you meet someone for the first time and the positive or negative impression they leave you with. Similar to the first impression of meeting someone, the impression your facility’s restroom leaves on your guests is equally important. They will remember it, especially if it is poorly maintained.
客户满意他们的餐饮雄厚ce are more inclined to stay longer, potentially ordering more. And, they are more likely to positively promote your business.
提升品牌意识
干净的浴室可能不是顾客在用餐体验中记住的第一件事，但肮脏的洗手间引发了强烈的阴性口腔。
50％的餐厅顾客，谁有否定经验with a bathroom whether it be from dirty toilets, grimy soap dispensers or bad odors, will talk about it with friends and family.
Today, all it takes is one negative Yelp review on the state of your company's restroom to discourage other customers from coming to your restaurant.
On the other hand, clean restrooms will only improve the experience a patron has at your restaurant. Instead of damaging reviews, customers can reward your business with encouraging reviews that generate interest and more business.
Final Thoughts
美味的食物和高质量的服务始终是客户访问您的建立的主要原因，但清洁度对于驾驶重复访问来说是重要的。
A dirty bathroom increases customer complaints, hurts customer retention, and will leave customers wondering how clean the rest of your facility is.
Your business works hard to provide quality dishes and services to patrons, and a dirty and smelly restroom should not be the first or last thing left on your guest’s mind.
When properly maintained, clean restrooms will show visitors that you care about food safety, customer and employee satisfaction, and your reputation.
The best way to manage your restroom is by implementing a consistent cleaning routine, performed by trained personnel in the techniques for proper cleaning and disinfecting.
Routine restroom cleaning procedures will increase restroom cleanliness, boost customer satisfaction, and improve your facility’s overall image.
EBP and other Imperial Dade have a variety of commercial cleaning supplies and janitorial cleaning equipment that can help your team enhance your restroom's cleanliness.
If you're located in the United States, Puerto Rico, or the Caribbean, we can help you determine the best combination of products and tools to create the best experience for your customers.立即联系EBP专家爱游戏旧版下载安装to improve your restroom appearance.
