Customer Service

Issue Identification & Resolution讨论共同的complaints faced at work, along with strategies, to identify and address those issues.

Chemistry of Cleaning

Cleaning Chemical PropertiesStudents will learn to pick the right chemical for the right soil, saving on supply and labor costs.

pH & DilutionThis section covers the importance proper dilution, leading to a safer workplace and more efficient use of chemicals.

DisinfectionA discussion of dwell times and kill claims will better equip students to help promote a healthier work environment.

Cleaning Restrooms & Shower Rooms

Equipment, Materials, and SuppliesOverview of the latest chemicals and equipment to tackle the most common source of complaints - restrooms.

Restroom Cleaning ProceduresThe state of the art EBP Training Academy features an in-class restroom for students to complete all 14 cleaning steps.

Cleaning Above the Floor Surfaces

Stocking the Janitor’s Closet & CartsGreat cleaning starts in the janitor’s closet, students will review materials, equipment, and supplies used to keep a facility looking its best.

Above the Floor Cleaning ProceduresWorking with a variety of equipment, students will learn how to safely and efficiently complete common cleaning tasks.

Cleaning Carpeted Floor Surfaces

Matting & VacuumingUnderstand importance of matting program and how proper ergonomics can reduce fatigue and increase productivity.

Carpeted Floor Cleaning ProceduresProper spot identification and removal is the key to preventing stains and increasing carpet life.

Cleaning Hard Floor Surfaces

Flooring TypesAfter reviewing floor types, students will be prepared to deliver superior results through your floor care program.

Hard Floor Cleaning ProceduresPerform hands-on daily and interim floor care activities.